Frequently Asked Questions
Your most common questions answered! Don't see your question? Email us at firstname.lastname@example.org for any other inquiries.
What is sustainability?
Sustainability practices can vary at different companies. Please follow the link to our sustainability page to see what sustainability means to us.
What size am I?
We have a placed a size recommender on each item that allows you to input your basic information
and it helps guide you towards a size for that specific article of clothing.
Where do we ship?
We ship to everyone, anywhere!
How much does shipping cost?
Shipping is free for orders over $100 in the USA, otherwise shipping will be $7.
Shipping costs for orders outside of the USA are the current calculated rate by DHL and vary by shipping location.
How long until I get my purchase?
All orders will be shipped within three business days. Shipping times depend on location and selected rates.
Can I return a garment for a refund?
We hope you love your Norte garments, but if for any reason you’d like to change a size or return an item, we are here to help.
We accept unworn and unwashed items. Customer must contact us at email@example.com with your order number and reason for the return within 7 days of receiving the product in order to be eligible for a refund.
You will be responsible for your own shipping costs when returning your item. We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
Can I exchange my garment if it is not the right size?
For any size exchanges, please contact us at firstname.lastname@example.org
Do you have any physical store locations?
Yes, we currently sell our clothing at Pivot Market in Miami.